PUBLIC OFFER

(AGREEMENT)
for the Production of Printed and Other Products / Provision of Services**

Attention! Before placing an order and using the website, please carefully read the terms of this Public Offer. If you do not agree with these terms, please refrain from placing an order.

1. Terms and Definitions

1.1. Public Offer (Offer) — a public proposal of the Contractor addressed to an unlimited number of individuals and legal entities to enter into this agreement under the terms set forth herein, in accordance with Articles 633, 641, and 642 of the Civil Code of Ukraine.

1.2. Contractor — LLC “Aladdin-print-19”, EDRPOU code 43016548, legal address: 61000, Ukraine, Kharkiv, Sumska Street, 4, office 219,
e-mail: druk@aladdin-print.ua, website: aladdin-print.ua.

1.3. Customer (Client) — an individual, sole proprietor, or legal entity that has accepted this Offer.

1.4. Website — the Contractor’s web resource on the Internet at aladdin-print.ua.

1.5. Products — printed and/or other products manufactured by the Contractor based on the Customer’s artwork or technical specification.

1.6. Services — works and services related to the production of Products (printing, post-processing, file preparation, graphic design, etc.).

1.7. Artwork / Final Artwork — an electronic file or other materials approved by the Customer and intended for production.

1.8. Technical Specification (TS) — an agreed description of the Product or Services parameters (format, materials, quantity, colors, finishing, deadlines, etc.).

1.9. Acceptance of the Offer — full and unconditional acceptance of this Offer by the Customer through any of the following actions:
placing an order via the website, email, messengers, phone, or at the office;
written approval of the artwork or TS;
payment of the order cost (full or partial);
signing an invoice, act, or any other document confirming the order.

From the moment of Acceptance, the agreement is deemed concluded.

2. General Provisions

2.1. This Offer governs all legal relations between the Contractor and the Customer related to the production of Products and/or provision of Services.

2.2. The terms of this Offer are the same for all Customers regardless of their legal status.

2.3. By placing an order, the Customer confirms their legal capacity and authority to enter into this agreement.

3. Subject of the Agreement

3.1. The Contractor undertakes to manufacture the Products and/or provide the Services in accordance with the agreed order, and the Customer undertakes to pay for and accept the result.

3.2. The specific terms of each order (name, parameters, deadlines, price, delivery method) are agreed by the parties and recorded in an invoice, estimate, email correspondence, or other agreed communication channel.

4. Order Placement and Approval Procedure

4.1. Orders are accepted via the website, email, phone, messengers, or directly at the Contractor’s office.

4.2. An order is considered approved after agreement on all essential terms and confirmation of the artwork/TS (if required).

4.3. Artwork or TS approval may be carried out via email, messenger message, invoice approval, or signature at the office.

4.4. The Customer bears full responsibility for the content of the approved artwork, including texts, contact details, requisites, images, and other information.
After approval, claims regarding errors in the artwork content are not accepted.

5. Technical Requirements and Graphic Design

5.1. Technical requirements for files are provided to the Customer upon request or may be published on the website.

5.2. If the provided materials do not meet the technical requirements, the Contractor may propose that the Customer revise them or offer paid adaptation by the Contractor.

5.3. Graphic design, correction, or artwork preparation services are paid separately at an agreed price.

5.4. Intellectual property rights to artwork created by the Contractor transfer to the Customer after full payment for such services, unless otherwise agreed in writing.

6. Price and Payment Procedure

6.1. The cost of Products and/or Services is determined individually for each order.

6.2. Order fulfillment begins after 100% prepayment, unless otherwise agreed by the parties in writing.

6.3. Payment is made in non-cash form to the Contractor’s bank account or by other agreed methods.

6.4. The payment date is the date the funds are credited to the Contractor’s account.

7. Production Timeframes

7.1. Production timeframes are agreed separately for each order and depend on complexity, production workload, quality of source materials, and approval speed.

7.2. Timeframes may be changed in case of order modifications, payment delays, or force majeure circumstances.

8. Delivery and Pickup

8.1. Available order receipt options:

• pickup from the office in Kharkiv: Donets-Zakhardzhevskoho St., 6/8;

• pickup from the office in Kyiv: Lesi Ukrainky Boulevard, 23a;

• delivery via Nova Poshta carrier;

• courier delivery (by prior agreement).

8.2. Delivery costs are paid by the Customer.

8.3. The risk of accidental loss or damage to the Products passes to the Customer from the moment the shipment is handed over to the carrier, provided proper packaging.

9. Acceptance of Products and Claims

9.1. The Customer must inspect the Products upon receipt.

9.2. Claims regarding visible defects or non-compliance with the order are accepted within 3 (three) business days from the date of receipt.

9.3. Color deviations within technological tolerances, differences between materials, batches, or display devices are not considered defects.

9.4. If a manufacturing defect caused by the Contractor is confirmed, the Contractor shall reprint the Products or provide a proportional refund as agreed with the Customer.

10. Order Cancellation and Refunds

10.1. Before production starts, the Customer may cancel the order taking into account the actually performed work and expenses incurred by the Contractor.

10.2. After production has started, individually manufactured Products are non-refundable, except in cases of confirmed manufacturing defects.

11. Responsibility for Content

11.1. The Customer guarantees that they have all rights and permissions to use the materials provided to the Contractor.

11.2. In case of claims from third parties, the Customer bears full responsibility for such content and compensates the Contractor for any losses.

12. Personal Data

12.1. Personal data processing is carried out in accordance with the legislation of Ukraine.

12.2. The Customer may contact the Contractor regarding personal data matters by emailing druk@aladdin-print.ua.

13. Force Majeure

13.1. The parties are released from liability in the event of force majeure circumstances, including military actions, emergencies, power outages, or other events beyond the parties’ control.

14. Working Hours

The Contractor’s working hours: Monday–Friday, 09:00–18:00.

15. Final Provisions

15.1. The Contractor has the right to amend this Offer unilaterally.
15.2. The current version of the Offer is published on the website and is effective from the date of publication.
15.3. Any disputes shall be resolved in accordance with the legislation of Ukraine.

Contractor’s Details

LLC “Aladdin-print-19”
EDRPOU code: 43016548
Legal address: 61000, Ukraine, Kharkiv, Sumska Street, 4, office 219

IBAN: UA893515330000026000052125833

E-mail: druk@aladdin-print.ua

Phones:
+38 (057) 717-09-99
+38 (044) 334-41-17
+38 (098) 628-02-39
+38 (099) 758-25-56
+38 (063) 450-30-28